What Makes Hosted PBX So Popular?

If you are not familiar with Hosted PBX, then you might find yourself bemused by all the attention that this phone system receives. Can a telecom solution really be a life changing experience? For some businesses, the answer is yes. The thing you have to understand about this solution is that it specifically addresses some of the major pain points for organizations in regards to telecom technology. Now, while the specifics of the solution do differ depending on such things as the service provider, there are some general claims that can be safely made about it. For instance, the solution eliminates much of the complexity associated with a premise-based solution. As a hosted alternative, the major hardware required to run the service is managed by the provider at a remote location. This eliminates the end user business’ responsibility for purchasing, managing, and upgrading equipment. Such a setup also makes the service more secure as essential hardware is in a protected datacenter that is separate from your physical office location. In addition, turning over responsibility for the hardware to a service provider takes a large expense off your plate. You only have to pay for the service itself, not the equipment needed to make it all possible.

While complexity is reduced, Hosted PBX also beefs up things on the feature side. Functionality is vastly expanded in comparison to a traditional phone solution with new features that increase employee productivity while saving time and money. Many of these features are easy to learn and employees can be using them in no time at all. Among the features potentially available with this solution include separate extensions for every employee, hunt groups, auto attendant, seamless transfer between devices, voicemail transcription, find me/follow me, and many more. Furthermore, an online portal provides instant access to make adjustments and changes without requiring you to contact the provider or internal IT staff for every little thing.

For a small or mid-sized business in particular, a phone solution with reduced complexity, a lower price, and advanced features can indeed be a life changing experience. Beyond these immediate benefits, Hosted PBX also sets an organization up for future success by paving the way for unified communications or BYOD. For businesses that rely on employees that are either mobile or working at multiple separate locations, this solution is a perfect fit. If you weren’t familiar with this technology before, hopefully this brief overview now has you grasping why so many people are excited about it and its many possibilities.