Hosted PBX Stands by You

In life, you need partners you can rely on. The same is true in business, where the smooth operation of many different parts is crucial to a successful outcome. When it comes to dependable phone systems, Hosted PBX is at the head of the pack. A combination of many different components makes this solution one that you can count on to stand by you. IP communications services take advantage of network infrastructure and design to provide redundant routes that work around outages and decrease downtime. You never want to be missing out a sale or other opportunity because your phones went down at an inopportune moment and the difference between 99.999% and 99.9999% uptime could be the difference that makes or breaks your business. Even in the event of a natural disaster, this solution works to keep your business connected by routing and forwarding calls to alternative phones and locations.

To understand what makes this solution so reliable, it is important to look at the various parts that make up the whole. These parts are, to speak generally, the phone sets themselves, the network, and the datacenter where services are managed. For Hosted PBX to be a trustworthy solution, all of these components must be secure. Let’s begin with the network. A firewall or border management system is critical to keeping out unwanted intrusions, while letting calls pass through without interruption. The use of backups provides failover options so that, rather than the entire network failing if one component goes out, the system simply switches over to a replacement automatically. Data security can be maintained with appropriate steps, but it may be wise to use a virtual private network such as MPLS for your services. This provides an extra level of security by avoiding the public Internet and limits who is on the network. Such a service offers the greatest benefits for larger enterprises that maintain multiple locations.

That covers the network, so let us now turn our attention to the datacenter. As a hosted solution, services are managed at an offsite location to which you connect remotely. Aside from the lower cost of this setup, it also increases the reliability of the solution. For example, if your office is struck by a disaster, your communications remain safe and secure offsite and so it is easier to quickly get back up and running. The centralization of services under a provider’s auspices also allows them to deploy expanded support, both in terms of staff and systems, that would be too costly for an individual organization to attempt for itself. With all these things in place, Hosted PBX is a solution that you can count on to stick with you through thick and thin.